Contact Us — 24/7 WhatsApp
Multi-language customer service in Turkish, English, Arabic, and Russian.
💬 WhatsApp NowService Area
Istanbul (39 districts)
Turkey-wide cargo
Hours
WhatsApp 24/7 (Turkey time)
Orders placed by 19:00 are delivered the same day
Languages We Speak
- 🇹🇷 Turkish (Türkçe) — Primary, native speakers
- 🇬🇧 English — Fluent, all customer service
- 🇸🇦 Arabic (العربية) — Available via WhatsApp
- 🇷🇺 Russian (Русский) — Available via WhatsApp
Frequent Contact Reasons
Place a new order
Send model + your address (or hotel name + room) via WhatsApp. Order processed in 30 seconds.
Track existing order
Message us your order number on WhatsApp for the current status; the courier calls you before arrival.
Wholesale / Reseller inquiry
10+ unit orders qualify for wholesale pricing. Send company info via WhatsApp.
Other Languages
İluma İstanbul is an Istanbul-based seller of original IQOS Iluma devices and Terea tobacco sticks.
Delivery to Istanbul & Turkey
Same-day motorcycle courier to all 39 districts of Istanbul, usually within 2-3 hours. Nationwide shipping across Turkey in 1-3 business days. The courier fee is calculated at checkout based on your selected district. Payment is on delivery: cash or bank transfer with the Istanbul courier; cash or card with cargo.
Payment & Guarantee
Pay at the door — you don’t pay until the product is in your hands. All products are 100% original, backed by an original-product guarantee.
Order & Support
For stock, current prices and fast support, message us on WhatsApp: 0537 309 33 84. Our IQOS specialist will help you choose the right product.