Frequently Asked Questions
Everything you need to know about buying IQOS in Turkey, delivery, payment, warranty, and tourist services.
Buying IQOS
Where can I buy IQOS in Istanbul?
You can buy original IQOS Iluma at ilumaistanbulshop.com with same-day delivery to any address or hotel in Istanbul. Cash on delivery accepted.
How much is IQOS Iluma?
Iluma i One: 3,500 TRY. Iluma i: 4,750 TRY. Iluma i Prime: 7,000 TRY. For the Duo, please ask about stock on WhatsApp. Bundle packs (device + Terea carton) save 5%.
Is the device original?
Yes, all our products are original products with an original-product guarantee. Serial number can be verified.
Tourist Services
Can I buy IQOS as a tourist?
Yes. We deliver to your hotel within 2-3 hours. Send us hotel name + room number via WhatsApp.
Do you accept USD/EUR cash?
No. Payment is in Turkish lira only: cash or bank transfer to the courier; cash or card (10% card fee) with cargo.
Can I take IQOS abroad?
IQOS devices are legal in most countries. Check destination customs rules for Terea sticks.
Delivery
How fast is delivery?
Istanbul: 2-3 hours by motor courier. Turkey-wide: 1-3 business days by cargo.
Is delivery free?
No. The courier fee depends on your district and is shown at checkout; cargo is 200 TRY Türkiye-wide.
Payment & Warranty
Payment options?
Istanbul courier: cash or bank transfer on delivery. Cargo: cash or card on delivery.
Is there a warranty?
Yes, all devices come with an original-product guarantee.
What if my device is faulty?
Products with a manufacturing defect are exchanged; contact us on WhatsApp.
Other Languages
- 🇹🇷 Türkçe SSS
- 🇸🇦 العربية
- 🇷🇺 Русский
İluma İstanbul is an Istanbul-based seller of original IQOS Iluma devices and Terea tobacco sticks.
Delivery to Istanbul & Turkey
Same-day motorcycle courier to all 39 districts of Istanbul, usually within 2-3 hours. Nationwide shipping across Turkey in 1-3 business days. The courier fee is calculated at checkout based on your selected district. Payment is on delivery: cash or bank transfer with the Istanbul courier; cash or card with cargo.
Payment & Guarantee
Pay at the door — you don’t pay until the product is in your hands. All products are 100% original, backed by an original-product guarantee.
Order & Support
For stock, current prices and fast support, message us on WhatsApp: 0537 309 33 84. Our IQOS specialist will help you choose the right product.
IQOS Iluma ve Terea konusunda müşteri danışmanlığı yapıyorum. Ürün seçimi ve teslimat sorularınız için WhatsApp'tan yazabilirsiniz.